Fay Donohue

President & CEO of DentaQuest

DentaQuest is the third largest dental benefits administrator in the United States. DentaQuest’s mission is to improve the oral health of all to achieve a nation free of dental disease. DentaQuest CEO Fay Donohue was aksed to share her thoughts about the trends in dental care financing—both private and public—so today’s trainees can think about how they will be paid in the future.

Learning Objectives

Characterize dental care financing—both public insurance (Medicaid/CHIP) and commercial insurance.

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Watch Fay Donohue's training presentation >>


Ms. Donohue is the President & CEO of DentaQuest. Headquartered in Boston, Massachusetts, DentaQuest sells commercial and government dental and vision benefit programs nationwide under the name DentaQuest.  DentaQuest provides dental benefits to over 18 million people in 26 states. The DentaQuest Foundation is the nation’s largest foundation focused on improving oral health, and the DentaQuest Institute is a unique organization dedicated to improving the efficiency and effectiveness of the delivery of dental care.

Prior to serving as President and CEO, Ms. Donohue served as President and COO of Delta Dental Plan of Massachusetts. Before joining Delta Dental, she served as Vice President of Chartwell Home Therapies and Vice President of Blue Cross and Blue Shield of Massachusetts.

Ms. Donohue serves on the Board of the Delta Dental Plan Association. In addition, she is the Chairman of the Board of the National Institute for Children’s Health Care Quality and Chairman of the Massachusetts Taxpayers Foundation. Prior board service includes the National Association of Dental Plans and Camp Fire Boys and Girls where she served as President of the Board.

An honor’s graduate of Bryn Mawr College, Ms. Donohue also holds a Masters from the Fletcher School of Law and Diplomacy at Tufts University and a Masters in Business Administration from Boston College.


Interview with Fay Donohue

"If your definition of success is how much money you make – that's one definition. If your definition of success is how healthy do I get this population, that is another. But you can't do it without both."

Discussing the future with Fay Donohue

"Everybody needs the tools, the business, the skills. But it's going to change. It's not learning one thing and saying, 'Okay, for the next forty years, this is what I'm going to do.' It's not going to happen that way."